Once you move up to one of their paid plans, things can quickly get rather costly. Hundreds of integrations with third-party apps are available. The fact that HubSpot comes with a mobile app makes it easy for users to keep track and take care of business when on the move. Set up lifecycle stages and tag leads based on their interest and where they are in the buyer journey. You can also easily manage your sales pipelines by organizing and tracking every aspect. their downloads, the source, which landing pages they’ve visited, etc. You can see the complete activity of any given lead, e.g. They support 6 languages (English, French, German, Japanese, Portuguese and Spanish). They have a breadth of helpful resources and channels of communication, plus their customer support agents are very responsive and knowledgeable. Find out how it stacks up against our list of the best free CRM software.
It allows you to integrate with Gmail and Outlook, set up forms and newsletters and create tasks and goals for your team. Their free CRM plan is pretty generous, with the ability to add unlimited users and 1M contacts. But first:įirst, let’s take a quick look at why some might want to stick with HubSpot. However, with a host of limitations (more on that below), many find the service to be lacking but do not have the funds to upgrade to one of their paid plans. Those using HubSpot’s free CRM are most likely small-to-medium-sized businesses, who – as the name implies – started using it to manage their leads and customers. In fact, many end up paying for the use of just a few top features, and this can be pretty costly. After all, you need the staff and time to really make the most of all the features you’re paying for. In the case of those on a paid plan, many business owners upgrade thinking that it’s going to be the answer to all their problems only to discover that they aren’t getting their money's worth. So, what spurs paying and non-paying HubSpot users to look for an alternative? You can find out more about HubSpot’s pricing and plans here. As a startup, we just couldn’t justify the extra monthly costs. Their free plan is generous, and their platform is really easy to use, but there’s a reason why the company I worked for never upgraded to one of their paid plans. Now, I’ll be upfront with you, having done both the course and used their free CRM as a marketer, I'm a fan of HubSpot. Owning almost a third of the marketing automation market, it's clear HubSpot is a widely used platform.Ĭhampions of inbound marketing, they have tons of free resources available most notably their free online course and comprehensive blog. If you work in sales or marketing, you’ve most likely come across HubSpot in one capacity or another.
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